FAQ

Support System Tips and Tricks
Review the Knowledge Base, many of the questions we receive are answered in there!   When you enter in a ticket, please include your full name, order numb...
Mon, 28 Dec, 2020 at 8:16 PM
Creating a support system account
Creating an account for the support system will allow you to check on the status of tickets you submit!  To create an account, just submit a ticket with...
Sat, 19 Dec, 2020 at 3:36 PM
Creating a Support Ticket
To submit a support ticket in this system, click on the "+ new support ticket" at the top of the page.  When you are viewing the support sys...
Sat, 19 Dec, 2020 at 3:35 PM
December 2020 Shipping Update
Across the country shipping companies (UPS and USPS) are experiencing a package overload. Paired with the north east US snow storm, this is causing packag...
Sat, 19 Dec, 2020 at 3:39 PM