FAQ

Support System Tips and Tricks
Review the Knowledge Base, many of the questions we receive are answered in there!   When you enter in a ticket, please include your full name, order numb...
Mon, 28 Dec, 2020 at 8:16 PM
Creating a support system account
Creating an account for the support system will allow you to check on the status of tickets you submit!  To create an account, just submit a ticket with...
Sat, 19 Dec, 2020 at 3:36 PM
Creating a Support Ticket
You may create a support ticket by mailing support here: support@javamomma.com When looking to get answers to our most frequently asked question, please...
Wed, 29 May, 2024 at 12:46 PM
Monthly Theme Subscriptions
NEW FLAVORS, FUN THEMES EACH MONTH PURCHASED AS A SUBSCRIPTION: Momma’s Picks & Momma’s Sips, subscriptions are mailed on the specific date chosen when...
Fri, 24 May, 2024 at 6:30 PM
Does Java Momma test for mold?
Mold testing and prevention are done at the grower level.  Here is a great article explaining things in detail.  https://www.healthline.com/nutrition/th...
Thu, 18 Aug, 2022 at 12:41 PM
What are Loyalty Points
Java Momma's Loyalty Points Program for exclusive perks and rewards is here! It’s simple: make a purchase, create an account, and you’re in! Earn Loya...
Mon, 10 Jun, 2024 at 2:21 PM
Are Java Momma coffees and coffee flavors certified kosher
All our coffees and coffee flavors are certified kosher.  Plain, unflavored coffee does not need kosher certification. However, any flavored or decaf coffe...
Thu, 11 Jan, 2024 at 11:40 AM
What is Underground by Java Momma?
What is Java Momma underground? Java Momma underground is a sister site. It's completely separate from our Coffee Break modeled business, and is set up...
Fri, 19 Apr, 2024 at 10:37 AM