FAQ

Support System Tips and Tricks
Review the Knowledge Base, many of the questions we receive are answered in there!   When you enter in a ticket, please include your full name, order numb...
Mon, 28 Dec, 2020 at 8:16 PM
Creating a support system account
Creating an account for the support system will allow you to check on the status of tickets you submit!  To create an account, just submit a ticket with...
Sat, 19 Dec, 2020 at 3:36 PM
Creating a Support Ticket
To submit a support ticket in this system, click on the "+ new support ticket" at the top of the page.  When you are viewing the support sys...
Sat, 19 Dec, 2020 at 3:35 PM
Monthly Theme Subscriptions
NEW FLAVORS, NEW MUGS, FUN THEMES EACH MONTH PURCHASED AS A SUBSCRIPTION: Momma’s Picks, Momma’s Sips, Mug of the Month, Momma’s Essential Box and Momma’s ...
Mon, 23 Jan, 2023 at 2:13 PM
Does Java Momma test for mold?
Mold testing and prevention are done at the grower level.  Here is a great article explaining things in detail.  https://www.healthline.com/nutrition/th...
Thu, 18 Aug, 2022 at 12:41 PM
What are Perk Points
Java Momma's BFF Program for exclusive perks and rewards is here! It’s simple: make a purchase, create an account, and you’re in! Earn Perks Points wi...
Mon, 26 Jun, 2023 at 10:57 PM
Are Java Momma coffees and coffee flavors certified kosher
All our coffees and coffee flavors are certified kosher.  Plain, unflavored coffee does not need kosher certification. However, any flavored or decaf coffe...
Thu, 11 Jan, 2024 at 11:40 AM