Java Momma

FAQ 6

• Support System Tips and Tricks
• Creating a support system account
• Creating a Support Ticket
• Monthly Theme Subscriptions
• Does Java Momma test for mold?

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Orders 7

• Tracking your order
• Can I change my order after is has been placed?
• Return Policy
• What payment methods do you accept?
• I received damaged items in my order!

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Shipping 7

• How long until my order ships?
• How can I track my package?
• I need a copy of my invoice for my order. How do I go about with it?
• Friendly Shipping Reminders for the best experience possible
• The USPS says my box was delivered, but I don't have it!

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Subscriptions 0

Gift Cards and Coupon Codes 4

• How do I redeem my gift card?
• How do I use my coupon code?
• I have money in my customer SkyWallet, how do I use it?
• My Java Momma gift card is showing as redeemed, but I didn't use it!

Coffee 6

• Where is your coffee grown? Is it organic or fair trade?
• Are the flavored coffees made with natural or artificial ingredients?
• Are there artificial sweeteners, sugar or dairy in your coffee?
• Is your coffee gluten free?
• How long does coffee stay fresh?

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Emails 2

• I am not receiving emails from Java Momma!
• Unsubscribed from Customer Emails

Error Messages 1

• The requested action could not be performed.

Barista Portal and Account 10

• Changing account details
• Adding a payment method
• Where do I find the Barista Resources?
• Where can I find my Barista ID?
• How do I update my Barista Profile?

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Commissions 3

• How do I get paid?
• What is Hyperwallet and how do I use it?
• I am confused. Are we using Skywallet instead of Hyperwallet?

Teams 3

• I don't know who my upline is, or I need upline support!
• What is this qualifications stuff?
• I have a new barista, I can't see the account and they can't log in!

Parties 7

• How do I set up a party in Flight?
• My customer placed an order and forgot to put it with a party! What do I do?
• How do I close the party when the host order has a $0 balance?
• Can a party host use their rewards to purchase a kit?
• Can I set up a Mystery Party

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Customers 1

• My customer is attached to another barista, can she shop with me?

Heartbeat 2

• Attending a training
• I didn't receive my invitation to Heartbeat

Privacy policy 0

Opt-out policy 0