FAQ 8

• Support System Tips and Tricks
• Creating a support system account
• Creating a Support Ticket
• Monthly Theme Subscriptions
• Does Java Momma test for mold?

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Orders 7

• Tracking your order
• Can I change my order after is has been placed?
• Return Policy
• What payment methods do you accept?
• I received damaged items in my order!

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Shipping 9

• How long until my order ships?
• How can I track my package?
• I need a copy of my invoice for my order. How do I go about with it?
• When do the Mystery Boxes ship?
• Friendly Shipping Reminders for the best experience possible

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Subscriptions 1

• Monthly Subscriptions

Gift Cards and Coupon Codes 4

• How do I redeem my gift card?
• How do I use my coupon code?
• I have money in my customer SkyWallet, how do I use it?
• My Java Momma gift card is showing as redeemed, but I didn't use it!

Coffee 6

• Where is your coffee grown? Is it organic or fair trade?
• Are the flavored coffees made with natural or artificial ingredients?
• Are there artificial sweeteners, sugar or dairy in your coffee?
• Is your coffee gluten free?
• How long does coffee stay fresh?

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Emails 2

• I am not receiving emails from Java Momma!
• Unsubscribed from Customer Emails

Error Messages 1

• The requested action could not be performed.

Affiliate Portal and Account 12

• Changing affiliate account details
• *Adding a payment method
• Where do I find the Affiliate Resources?
• Where can I find my Barista ID?
• How do I update my Affiliate Profile?

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Commissions 3

• How do I get paid?
• What is Hyperwallet and how do I use it?
• I am confused. Are we using Skywallet instead of Hyperwallet?

Affiliate Support 2

• I need support!
• Affiliate Activity

Parties 7

• How do I set up a party in my affiliate dashboard?
• My customer placed an order and forgot to put it with a party! What do I do?
• How do I close the party when the host order has a $0 balance?
• How can a party host use their rewards?
• Can I set up a Mystery Party

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Customers 1

• Can a customer order from any affiliate?

Heartbeat 2

• Attending a training
• I didn't receive my invitation to Heartbeat

Privacy policy 0

Opt-out policy 0