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Knowledge base
Customer Support
FAQ
8
Support System Tips and Tricks
Creating a support system account
Creating a Support Ticket
Monthly Theme Subscriptions
Does Java Momma test for mold?
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Orders
7
Tracking your order
Can I change my order after is has been placed?
Return Policy
What payment methods do you accept?
I received damaged items in my order!
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Shipping
9
How long until my order ships?
How can I track my package?
I need a copy of my invoice for my order. How do I go about with it?
When do the Mystery Boxes ship?
Friendly Shipping Reminders for the best experience possible
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Subscriptions
1
Monthly Subscriptions
Gift Cards and Coupon Codes
4
How do I redeem my gift card?
How do I use my coupon code?
I have money in my customer SkyWallet, how do I use it?
My Java Momma gift card is showing as redeemed, but I didn't use it!
Coffee
6
Where is your coffee grown? Is it organic or fair trade?
Are the flavored coffees made with natural or artificial ingredients?
Are there artificial sweeteners, sugar or dairy in your coffee?
Is your coffee gluten free?
How long does coffee stay fresh?
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Emails
2
I am not receiving emails from Java Momma!
Unsubscribed from Customer Emails
Error Messages
1
The requested action could not be performed.
Affiliate Support
Affiliate Portal and Account
12
Changing affiliate account details
*Adding a payment method
Where do I find the Affiliate Resources?
Where can I find my Barista ID?
How do I update my Affiliate Profile?
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Commissions
3
How do I get paid?
What is Hyperwallet and how do I use it?
I am confused. Are we using Skywallet instead of Hyperwallet?
Affiliate Support
2
I need support!
Affiliate Activity
Parties
7
How do I set up a party in my affiliate dashboard?
My customer placed an order and forgot to put it with a party! What do I do?
How do I close the party when the host order has a $0 balance?
How can a party host use their rewards?
Can I set up a Mystery Party
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Customers
1
Can a customer order from any affiliate?
Heartbeat
2
Attending a training
I didn't receive my invitation to Heartbeat
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Privacy policy
0
Opt-out policy
0
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