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Support System Tips and Tricks
Creating a support system account
Creating a Support Ticket
December 2020 Shipping Update
Tracking your order
Can I change my order after is has been placed?
What payment methods do you accept?
I received damaged items in my order!
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How long until my order ships?
How can I track my package?
I need a copy of my invoice for my order. How do I go about with it?
When do the Mystery Boxes ship?
Friendly Shipping Reminders for the best experience possible
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Gift Cards and Coupon Codes
How do I redeem my gift card?
How do I use my coupon code?
I have money in my customer SkyWallet, how do I use it?
My Java Momma gift card is showing as redeemed, but I didn't use it!
Where is your coffee grown? Is it organic or fair trade?
Are the flavored coffees made with natural or artificial ingredients?
Are there artificial sweeteners, sugar or dairy in your coffee?
Is your coffee gluten free?
How long does coffee stay fresh?
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I am not receiving emails from Java Momma!
Unsubscribed from Customer Emails
Barista Portal and Account
Changing account details
Adding a payment method
Where do I find the Barista Resources?
Where can I find my Barista ID?
How do I update my Barista Profile?
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How do I get paid?
What is Hyperwallet and how do I use it?
I am confused. Are we using Skywallet instead of Hyperwallet?
I don't know who my upline is, or I need upline support!
What is this qualifications stuff?
I have a new barista, I can't see the account and they can't log in!
How do I set up a party in Flight?
My customer placed an order and forgot to put it with a party! What do I do?
How do I close the party when the host order has a $0 balance?
Can a party host use their rewards to purchase a kit?
Can I set up a Mystery Party
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My customer is attached to another barista, can she shop with me?
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