FAQ 7

• Support System Tips and Tricks
• Creating a support system account
• Creating a Support Ticket
• Monthly Theme Subscriptions
• Does Java Momma test for mold?

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Orders 6

• Tracking your order
• Can I change my order after is has been placed?
• Return Policy
• What payment methods do you accept?
• I received damaged items in my order

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Shipping 8

• How long until my order ships?
• How can I track my package?
• I need a copy of my invoice from my order.
• Friendly Shipping Reminders for the best experience possible
• The USPS says my box was delivered, but I don't have it!

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Gift Cards and Coupon Codes 3

• How do I use my gift card or coupon code?
• Can I purchase a Java Momma gift card?
• What if I lose my gift card?

Coffee 6

• Where is your coffee grown? Is it organic or fair trade?
• Are the flavored coffees made with natural or artificial ingredients?
• Are there artificial sweeteners, sugar or dairy in your coffee?
• Is your coffee gluten free?
• How long does coffee stay fresh?

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Emails 2

• I am not receiving emails from Java Momma!
• Unsubscribed from Customer Emails

Affiliate Portal and Account 9

• Changing affiliate account details
• *Adding a payment method
• Where do I find the Affiliate Resources?
• How do I update my Affiliate Profile?
• Can a business sign up as a Affiliate?

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Commissions 1

• How do I get paid?

Affiliate Support 2

• I need support!
• Affiliate Activity

Parties 4

• How do I set up a party in my affiliate dashboard?
• *My customer placed an order and forgot to put it with a party! What do I do?
• How do I close the party when the host order has a $0 balance?
• How can a party host use their rewards?

Customers 1

• Can a customer order from any affiliate?